Sop for handling of returned products

Sop for handling of returned products

To lay down the procedure & methods to handle the product returned to ware -house for any reason, its disposition, responsibility for implementation of the procedure and records to be maintained.

Production supervisor
QA supervisor

Production manager
QA manager

1. Isolate the returned products in a restricted area of identify indicating the details of the consignment and reason for return.

2. Inform the Quality Control Department to assess whether the consignment is to be destroyed or reprocessed for distribution or sale.

3. Classify the returned product on basis of :
(a) Expiry of product

(b) Damaged or broken primary container.

(c) Multilated or smudged labeling of its name or batch number.

(d) Soiled labeling rendering the product unsaleable or unpresentable on the shop shelves but otherwise identifiable.

4. Take authorization in writing from quality assurance department for destruction of:
(a) The date expired product
(b) Unidentifiable product
(c) Product with damaged or broken primary container
(d) Product unsuitable for redressing
5. Carry out the destruction under supervision of committee comprising Quality Control , production and commercial department personnel.
6. Empty out the contents of individual containers of product to be destroyed. Collect the content in a vessel containing water. Label the vessel. Drain in mains before effluent treatment plant.

7 Obliterate the printing on printed packaging material and crush.
8 Remove the labels from emptied out product container by submerging in a bin containing water. Collect the peeled off labels, cut and crush.
9 Get instructions in writing from quality assurance department for re-dressing (re-
labeling) of identifiable intact product with sufficient shelf life.
10 Inform the concerned production department to arrange for redressing of returned product in accordance with instructions given by Quality Control Deptt .
11 Carry out the redressing in an isolated area under supervision without changing
the product details.
12 Get the product tested as per finished product specifications.
13 Return the redressed product to finish good store after approval from Quality
Control Department.
14. Record the details of destruction or redressing action.


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