sop for Receipt of Returned Goods from Market

admin

2 months ago

sop for Receipt of Returned Goods from Market

1.0 Objective
To lay down a procedure for receipt of returned goods from market.
2.0 Scope
This Standard Operating Procedure is applicable for receipt of returned goods from market to be followed

at formulation plants of abc company.
3.0 Responsibility
3.1 Warehouse Officer / Executive shall be responsible for receipt of returned goods from market.
3.2 Head Warehouse shall be responsible for implementation of this SOP.
3.3 Head QA or his designee shall be responsible for compliance of this SOP.
4.0 Abbreviations and Definitions
SOP : Standard Operating Procedure etc.
No : Number
WH : Warehouse
QA : Quality Assurance
5.0 Procedure
5.1 Marketing department shall intimate QA Department and QA Department shall intimate to Warehouse Department with

regards to any finished goods recalled back on account of rejected by the customer on the above issues.
5.2 On receipt of the re-called finished goods, the security personnel shall make the entry in the gate inward register, and put gate

entry stamp on the reverse side of the challan / invoice.
5.3 Take the entry in ‘Daily Stock Account Register’.
5.4 Warehouse personnel shall intimate excise department through inter office communication for obtaining necessary

permission from the central excise department (if applicable) related to recalled finished goods.
5.5 Warehouse department shall intimate QA Department & Account Department through inter Office Communication and shall

store the material at the designated area for recalled Finished Goods.
5.6 QA Department shall collect the sample of recalled material, and advise warehouse department for

necessary action as per their decision.
5.7 Warehouse department shall follow the instructions of Quality Assurance Department and shall release

the material to packing department in case of re- packing of the material is advised.
5.8 In case quality assurance department advise for the destruction of the recalled material shall be intimated to

excise department, accounts department for organizing the inspection from the central excise

authorities (if applicable) for the destruction of the material.
5.9 The material advised for destruction shall be take place in presence of quality assurance personnel,

security personnel and warehouse personnel.
6.0 Forms and Records
6.1 None
7.0 Distribution
7.1 Master Copy – Documentation Cell (Quality Assurance)
7.2 Controlled Copy – Warehouse Department.
8.0 History